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Returns & Exchanges

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At JOURNEYXXII, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, we’re here to help!

 

Return Policy​

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  • Eligibility: We accept returns within 15 days of the purchase date for items that are in new, unused condition with the original tags attached. Items must not be worn, washed, or altered in any way.

  • Non-Returnable Items: Sale items, custom-made products, and final sale items are not eligible for returns.

  • Return process: contact our customer service team with your order number to initiate a return.

  • We will provide you with a return shipping label (return shipping costs may apply, unless the item is defective).

  • Once your return is received and inspected, we will issue a refund to your original payment method within 5-10 business days.​​

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Exchange Policy

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Eligibility: If you wish to exchange an item for a different size, color, or style, we accept exchanges within 15 days of the purchase date, provided the item is in new condition with tags attached.​

Exchange Process:

  • Contact us with your order number and the details of the item you'd like to exchange.

  • We will provide you with instructions on how to return the original item.

  • Once we receive and inspect the returned item, we will process the exchange and ship the new item at no additional shipping cost.

 

Damaged or Incorrect Items

If you receive an incorrect or damaged item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund at no extra cost to you.

 

Important Notes

  • All items returned must be in their original condition, including packaging, tags, and accessories.

  • JOURNEYXXII reserves the right to refuse returns that do not meet the above conditions.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

 

Contact Us

If you have any questions or need assistance with a return or exchange, please reach out to us using the chat button below.

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